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Hi back in 2014 i subscribed to a month free pass which i cancelled. The subscription became live again without my knowledge, I some how obtained a phone number and spoke with someone I believe was based in Canada. AS a result I had my payements refunded. I have not subscibed for a live pass since or used the subscription but yesterday i seen on my credit card that i have been charged $14.99 for the past 11 months. I had a look on the Google play site and there is no record of the subscription I have been charged for. The payements from the original subscription was on a different credit from the one I have currently been charged from. I not received any correspondence or receipts regarding the current subscription which I have been told was cancelled yesterday at my request. I require a refund of $164.89, please assist. Regards Greg Sell

Kjorg2017-05-24 15:32

Hi @gregsell

Thank you for your enquiry, sorry to hear you're having trouble with your AFL Live subscription.

They’re ongoing subscriptions until cancelled as per the terms

Depending on how you are charged will determine how the subscription was signed up

If charged to a Credit Card, the charge description will be listed as below

Telstra Applications Melbourne = Subscribed via Website

GOOGLE *Telstra CorpGOOGLE.COM = In App subscription via Google Play

APPLE ITUNES STORE SYDNEY = In App Subscription via iTunes

Once you've confirmed, please follow the relevant instructions here to cancel the subscription
If no active subscription is associated, we'd recommend checking any other emails that could have been used to sign up.

Please let us know if you've been charged by Telstra Applications Melbourne.

gregsell2017-05-24 15:48

Hi seen on my credit card statement that for the past 11 months I have been charged $14.99 for a subscription that i did not know about and have not used. How do I get a refund?

Kjorg2017-05-24 15:56

Hi @gregsell

I have replied to your original post, and sent you a private message to obtain more information.

Please reply to the private message for further assistance.

gregsell2017-05-24 16:56

Hi, charged by credit card: Telsra applications Melbourne.

Kjorg2017-05-24 17:01

Hi @gregsell

If you can please reply to the private message I sent, I can investigate further for you.

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a envelope icon. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the menu icon (top left), scroll to bottom & log in. Once you've done this, tap the menu icon again & scroll to the bottom until you see "Messages". This is your inbox & will contain any private messages you receive via CrowdSupport