Bad Experience to start with - worth persisting​??

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I attempted to setup my new PAYG GG Sim last night but I ran into some issues with the website which have left me wondering if I should bother.

I started the process of registering the SIM but got called away by a visitor.

When I came back my session had expired, so I started again, entered the SIM code, my details, choose a GoodyBag, entered payment details, confirmed everything and then got to a page which said something about my SIM code being invalid.

Why on earth it had asked me a tonne of questions including taking payment details and then complained about the first thing it asked I've no idea - now I don't know if I've been charged anything or how to proceed (and if I go through it all again and it fails I will be SORELY irked).

I raised a ticked with an agent but I've heard nothing so-far - not a fantastic experience really, not sure I want to bother trying again.  Asking for payment details and then throwing a wobbly is a total nono IMO - shabby experience all round.

trane4722012-01-30 11:28

I think johnpeat has a fair point. It should validate the sim details in one step then the credit card stuff in a second step.

tornado0072012-01-30 11:28

sorry  about that , but it is worth tying with an O2 or gg voucher, agents will reply you within 24hours

bluemoonbaz2012-01-30 11:29

Sorry to hear john . its not allways like that .vast majority have no issues . hopefully you will be sorted Asap .and join us a happy giffgaffer . been here 12 months no real problems hang in its worth it .you wont be dissapointed

trane4722012-01-30 11:37


tornado007 wrote:
sorry to about that , but it is worth tying with an O2 or gg voucher, agents will reply you within 24hours

err, sorry tornado007 ????

how will a voucher help when the issue is that the system does not recognise the SIM code?

tornado0072012-01-30 11:41


trane472 wrote:

tornado007 wrote:
sorry to about that , but it is worth tying with an O2 or gg voucher, agents will reply you within 24hours

err, sorry tornado007 ????

how will a voucher help when the issue is that the system does not recognise the SIM code?



i had a friend with the same problem when she tried with an O2 voucher  her problem got solved and the sim was activated within10 minutes, so i thought i should suggest you the same solution .

jules92012-01-30 11:42

"shabby experience all round", yep that seems to be many people's experience of late. Read the forums to see that.
However there are a few, like me who seem to have been ok so far.
Giffgaff need to improve fast!!

tornado0072012-01-30 11:44


trane472 wrote:

tornado007 wrote:
sorry to about that , but it is worth tying with an O2 or gg voucher, agents will reply you within 24hours

err, sorry tornado007 ????

how will a voucher help when the issue is that the system does not recognise the SIM code?



err,, are you johnpeat????Bad Experience to start with - worth persisting​??

johnpeat2012-01-30 12:03

Well I got an update from an agent (didn't come through as email, oddly, but it came up on my profile page) which half answered the question (that I'd not been charged) - but didn't address the sim code error.

On that basis I thought another try worthwhile (three being a charm) so I went through the process again and it seems to have worked this time - fingers crossed, the SIM appears to be active.

Nice to get a quickish response from an agent (Orange's online response time is geological - my personal record is 3 weeks!!), even if it wasn't a complete answer (does anyone read a whole email these days - could we put insults past paragraph 2 and be sure no-one would read them??) Bad Experience to start with - worth persisting​??

Anyone still reading this? Bad Experience to start with - worth persisting​??

tornado0072012-01-30 12:12


johnpeat wrote:

Well I got an update from an agent (didn't come through as email, oddly, but it came up on my profile page) which half answered the question (that I'd not been charged) - but didn't address the sim code error.

On that basis I thought another try worthwhile (three being a charm) so I went through the process again and it seems to have worked this time - fingers crossed, the SIM appears to be active.

Nice to get a quickish response from an agent (Orange's online response time is geological - my personal record is 3 weeks!!), even if it wasn't a complete answer (does anyone read a whole email these days - could we put insults past paragraph 2 and be sure no-one would read them??) Bad Experience to start with - worth persisting​??

Anyone still reading this? Bad Experience to start with - worth persisting​??



ahh that is good then, keep refreshing the page you never know when it is gonna get activated , so there wasnt any problem with the sim code