Cancel Internet Contract from Overseas



I am now overseas and would like to cancel my internet contract online without calling. Is this possible?

Thank you in advance

Jupiter2017-05-24 12:05

I'm not sure that it is possible to cancel a contract via Livechat, but you could try.

I am pretty sure it requires a phonecall.

Adam_E2017-05-24 15:47

Hi Jewel2,

Welcome to CrowdSupport

As @Jupiter has mentioned a disconnection generally is processed via phone and this is for account security and privacy concerns that especially come with the termination of a communication service or device. The LiveChat Team may be able to assist you.

If you are able to locate a phone service, you can speak with Telstra from overseas via: +61 2 9242 0570

Jewel22017-05-25 04:57

Thanks Jupiter for the reply. Will try Livechat

Jewel22017-05-25 04:59

Thanks Adam_E. Will try calling that number too.