I was contacted by TSA asking if I wanted to go on a new plan and receive a new phone. I agreed but asked if there was a cooling off period. Was told yes. Well less than 24 hours later I decided it wasn't a suitable plan and contacted Telstra online
Telstra sends tech to do first stage intall of the NBN. No problem. 3 weeks later message advising second appointment in 24 hours. Tech arrives then 5 minutes later business phone line disconnected . He advises to call Telstra and they will switch p
Hi I am now overseas and would like to cancel my internet contract online without calling. Is this possible? Thank you in advanceJupiter2017-05-24 12:05I'm not sure that it is possible to cancel a contract via Livechat, but you could try. I am pretty
Hi. Just received my Cable Broadband Self Install Kit and got up and running easily but it seems my second cable point in the house is non functional - may have been previously connected to Optus Cable. It seems I will need to split the coaxial signa
HOW CAN I GET SOME TECHNICAL SUPPORT WITH AFL LIVE PASS ACCESSING MATCHES ON MY PC. WHEN I AM ABLE TO LOG IN I AM TOLD THAT I HAVE A TELSTRA SIGN IN DIFFICULTY THAT PREVENTS ME ACCESSING CONTENT
I've linked my Telstra ID subscription from the app to the website. It says it's active, but I still can't watch match replays on the website. It tells me to subscribe, which then takes me to my subscription page, which says it's active. I've got no
How do i get my Telstra TV to work with my new connection on NBN i change to NBN next week do i have to change the settings in the box ? Jupiter2017-05-23 12:47You will need to go into the settings in the Telstra TV and reconnect it to the new wifi n
i receive emails on my mobile phone but when i go into telstra on laptop there not there !!
I had an Aircard 320U plugged into a Netcom router. All worked fine. I could use the mobile phone to remotely access the CCTV security system. (Telstra cannot provide a reliable landline as we are on the 'end of the run'. As such had to go wireless h
Can I please set up a payment plan I only just received my bill I'm going through a divorce i really need my phone thank youDingoDan2017-05-23 06:13Hey Jay_1584, I am sorry to hear that you are going through a tough time and you are able to have a pa
Since being on telstra cable from about 12 months ago, I've had routing to a canadian server gone from 240ms to 320ms due to route change to go to Canada via Europe. It was then fixed and back to 240ms for about 6+ months now. Recently, it has st
DingoDan2017-05-23 01:17Hey thf, It will depend on how you have had this service activated as to how you can have this cancelled. All of the steps that we have available for completing this can be located at: https://crowdsupport.telstra.com.au/t5/AF
so im doing the right thing by following these this step.. "If your mailbox was previously on Outlook.com, we will re-activate your mailbox however you'll need to log in to www.outlook.com using your Telstra username and password to export your email
Hello all. Long story , swapped over from cable to nbn network ... worst decision ever. Internet works fine outside the hours of 6pm to 11pm , during this time it becomes almost unusable . Speed drops from 23 down to 3.5 to 4 down , upload speed stay
I'm sitting in my workplace office and receive the following message when attempting to send an email through smtp.telstra.com Task 'Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) email server has reported an internal error. If you cont
We are new to the Telstra TV network. It has been connected and activated. Is it normal while watching +7 yahoo that the show runs properly and the adverts seem to have to stop and upload? At this point we are unable to watch Nine Now programmes a
Hi All, I have installed my provided NBN gateway, which is working fine on my current ADSL2+ connection. I have received no word if/when the connection will be changed over. I visited a Telstra shop yesterday but the consultant told me there was no n
Hi CrowdSupport, I currently have a vented networking enclosure that is 688 mm high, 460 mm wide and 72 mm deep. It is a Hager Golf VF418PZD Enclosure. The enclosure currently houses my ADSL2+ modem router, which distributes my internet connection ar
Clicking on the match replay link for Tbirds v Vixens game and instead it is playing the Fever v Pies game. Can this be fixed?
I was watching he game fine on my laptop and just before 70 minutes it stopped, said it was buffering then gave me error 2048. It wouldn't work on any of my devices.What is it and how do I stop it from happening again?